At RugnCarpet, we specialize in a wide variety of handmade rugs, including Persian, Oushak, vintage, Moldovian kilims, and more. Each piece is unique and crafted by skilled artisans.
What types of rugs do you offer?
Are all your rugs handmade?
Yes, all of our rugs are meticulously handmade using traditional techniques. We believe in preserving the craftsmanship that has been passed down through generations.
How do I care for my handmade rug?
Handmade rugs require gentle care. We recommend vacuuming regularly without using a beater bar and rotating the rug to ensure even wear. For spills, blot immediately with a clean cloth. Professional cleaning is recommended every few years.
Do your rugs shed?
Some shedding is natural for wool rugs, especially when new. This will decrease over time with regular vacuuming and care.Write the answer.
How do I choose the right rug for my space?
Consider the room’s layout, your existing decor, and the rug’s design. We have guides on our blog to help you choose the perfect rug, from small entryway pieces to oversized living room options.
Can I order a custom rug?
Yes, we offer custom rug options. If you have a specific size, color, or design in mind, please contact us, and we’ll work with you to create a rug tailored to your preferences.
What is the return policy?
We offer a 14-day return policy for unused and undamaged items. If you are not satisfied with your purchase, contact us, and we will guide you through the return process.
Do you ship internationally?
Yes, we offer worldwide free shipping via FedEx, UPS, and DHL. Shipping costs are covered by us, and delivery times will vary based on your location. You’ll be able to view delivery estimates at checkout.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders within the U.S. take 5-7 business days, while international orders may take longer. You will receive tracking information once your order is shipped.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Are the colors in the rugs accurate to what I see online?
We strive to display colors as accurately as possible. However, due to variations in monitors and lighting, there may be slight differences in color between what you see on your screen and the actual rug.
Can I request a rug sample?
We do not offer physical samples of our rugs, but we provide high-resolution images and detailed descriptions to help you make an informed decision.
Do you offer rug padding?
Yes, we recommend using rug padding to extend the life of your rug and prevent slipping. Rug pads are available for purchase on our website.
How do I contact RugnCarpet for additional help?
For any inquiries, you can reach us via the contact form on our Contact Us page, or email us directly at info@rugncarpet.com. We’re here to help!
Are your rugs eco-friendly?
Yes, all of our rugs are crafted using natural materials like wool, cotton, and vegetable dyes. This ensures both sustainability and long-lasting quality.
Can I track my order?
Absolutely! Once your rug is shipped, you will receive a tracking number via email, allowing you to monitor the delivery progress with FedEx, UPS, or DHL.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk or wholesale orders. Please contact us at info@rugncarpet.com for more details.
How do I handle a damaged or defective rug?
If your rug arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a return or exchange to ensure you're satisfied.
What are over-dyed rugs?
Over-dyed rugs are vintage pieces that have been washed, stripped of their original colors, and then re-dyed to create a vibrant, modern aesthetic while preserving their unique patterns.
Do you offer gift cards?
Yes, we offer digital gift cards, which make the perfect gift for any rug lover. Gift cards can be purchased on our website and used toward any of our products.
