At RugnCarpet, customer satisfaction is a priority. If you are not satisfied with your purchase, we are here to help. Please carefully review the return and refund guidelines for the different products we offer.
1. Rugs
We understand the importance of choosing the perfect rug for your home. If you are not completely satisfied with your rug, you may return it within 14 days of delivery.
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Conditions for Return:
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The rug must be unused, in its original condition, and accompanied by proof of purchase.
- Custom-made or personalized rugs are not eligible for return unless they arrive damaged or defective.
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Return Process:
Contact us at info@rugncarpet.com within 14 days of receiving your order to initiate the return. Once we receive the returned rug and verify its condition, we will process a refund. -
Return Shipping Costs:
Return shipping costs are the buyer’s responsibility unless the return is due to an error on our part, such as receiving the wrong item. - Pillowcases returns are not accepted.
2. General Return Instructions
To initiate a return, please email us at info@rugncarpet.com with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
